1. Who we are
These terms are issued by Hanoto Technology Ltd ("we", "us", "our"), a company registered in England and Wales (company number 11828717) with its registered office at Unit 3 Mill Farm, Barcombe Mills, Lewes, BN8 5BT.
2. The agreement
Our agreement with you is made up of (a) the written quote, statement of work or service order we send you, (b) any service-specific schedule attached to it, and (c) these terms. Where they conflict, the quote or schedule takes precedence over these terms.
3. Our services
We provide managed IT support, cyber-security, cloud services, networking, VoIP, CCTV and backup services. The exact scope, response targets and exclusions for your engagement are set out in your quote or service schedule.
4. Your responsibilities
- Give us reasonable, lawful access to the systems and premises we need to do the work.
- Keep the licences, subscriptions and warranties we depend on in good standing.
- Tell us promptly about anything that materially changes your environment, headcount or risk profile.
- Act on our reasonable security recommendations within a sensible timeframe.
5. Fees, invoicing and payment
Our fees are set out in your quote. Recurring fees are invoiced monthly in advance unless agreed otherwise. Project fees are invoiced on milestones or on completion. Invoices are payable within 14 days of issue. We may suspend services for accounts more than 30 days overdue, after written notice.
6. Third-party products
Where we resell software, hardware or cloud services from third parties (Microsoft, Lenovo, Ubiquiti, OpenText, Datto and others), the manufacturer's or vendor's own terms and warranties apply to those products. We will pass on any vendor warranty benefits we are able to.
7. Intellectual property
You own the data and content you give us. We own the methods, scripts, templates and tooling we use to deliver our services. Anything we build specifically for you under a paid engagement, you own once it is paid for in full.
8. Confidentiality
Each side agrees to keep the other's confidential information confidential, and to use it only for the purposes of the agreement. This obligation continues for three years after the agreement ends.
9. Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything that cannot be limited by law. Subject to that, our total liability under or in connection with the agreement is capped at the fees you have paid us in the 12 months before the event giving rise to the claim. We are not liable for loss of profit, loss of revenue, loss of business, loss of goodwill or pure economic loss.
10. Term and termination
Recurring services run for the minimum term set out in your service schedule, then continue rolling until either side gives 30 days' written notice. Either side may terminate immediately for material, unremedied breach or insolvency.
11. Data protection
We process personal data in line with our Privacy Policy and our GDPR statement. Where we act as a processor on your behalf, we will sign a data-processing agreement with you on request.
12. Modern slavery
We comply with the Modern Slavery Act 2015. Our position is set out in our Modern Slavery and Anti-Trafficking Statement.
13. Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
14. Contact
Anything unclear? Email contact@hanototechnology.com or call 01273 568533 and we will talk it through.